Saturday, November 8, 2008

Marketing in rough economic times

Economic downturns can be felt not only by third-world countries but also of big countries in America and Europe. This downtime turnover of events affects greatly the consumers buying decisions and lifestyles. With the decreasing value of their currencies and increasing prices of commodities and services, consumers tends to practice practical buying and set-aside impulsive shopping.

Life survival is their prime objective- to be able to provide basic necessities to their family. And with this sudden trend of buying decision, business owners are starting to go panic on how to re-structure their businesses in order to cope-up with what the buying public needs. Marketing department is being bombarded by the top management to come-up with great ideas on how to maintain market share in their respective industries in spite of decreasing buying capacities of consumers.

There are lots of marketing strategies available online and on textbooks, but the big question here is which among these marketing strategies sounds applicable in this very abnormal setting of marketplace. Even if the company is willing to spend millions of money for a marketing program that will promote and persuade buyers to continue patronizing their goods and service, it is still no guarantee that it can also generate the same rate of returns. Not to mention that companies are also cautious of cost-cutting schemes for them to survive the economic downtime.

With today's economic instability, consumers want more in exchange of little money. This scenario brought dilemma to businesses on how can they maintain their market share without adding more cost to their budget.

Here are some practical marketing practices that can be adopted at very lowest budget. Two key goals are given focus - the awareness and persuasion. In the awareness campaign, familiarization of your clients is very essential. You must know your clients and your clients must know you too. Proper recording and filing of consumers' demographics plays an important role here. In these times' of crisis, firms cannot afford extravagant branch opening party or ceremonies nor festive motorcade or sponsorship. The word-of-mouth strategy in creating awareness to the buying public is one best strategy to adopt. Quality of service is our key to make our strategy works. Making the client satisfied with our quality of service, he/she will surely tell it to a family member or a friend about it. Before you knew it, you already have multiple consumers patronizing your goods and services.

Telemarketing is also another feasible strategy. With the aid of telephones and computers, you can be able to promote your company using your communication skills as capital. Courtesy and politeness are the key factors to it. Contacting at least 10 people in a day won't generate much cost but it can possibly result to potential clients. House to house leafleting drive is another marketing strategy. It may take more time and effort to do this but it is a guaranteed effective way to create awareness.

Persuading your customers to do repeat order can easily be done by delivery of total quality service. Delighting your clients doesn't need tangible items; it can be done even with intangibles. The touch point approach is best to adopt here wherein you will treat your customer as if he/she is a member of your family and it will surely create a positive impact on your business. But the most important strategy is to have a friendly attitude towards your customers. It won't cost you any single penny but it will surely generate your business a competitive edge.

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